100% Taste Guarantee

KetoLean's 100% Taste Guarantee is offered on all standard shakes purchased online at ketolean.com.au for 30 days from the date of purchase.

How to take up the KetoLean 100% Taste Guarantee

For products purchased on ketolean.com.au:

1. If you don't enjoy the Taste of any of our 4 standard flavoured shakes (Belgian Chocolate, Vanilla Milkshake, Salted Caramel or Strawbery Milkshake) within 30 days of purchase, contact us via email at hello@ketolean.com.au, quoting your order number and the product you’d like to return.
2. Once your return is approved, please return the remaining (unopened) product to us at the address provided. Please note: the customer is responsible for the cost of return postage.
3. Once we’ve received your item, we’ll refund the purchase price that was paid. Please note that any delivery fees cannot be refunded. Funds may take up to 3 business days to be deposited into your account.

Please note:

The 100% Taste Guarantee is assessed on a case-by-case basis. KetoLean reserves the right to decline the 100% Taste Guarantee to a customer based on their transactional history (if they have purchased that flavour before or already claimed a taste guarantee) on ketolean.com.au.

Is your product damaged or faulty?

This Taste Guarantee does not exclude or replace your rights under Australian Consumer Law. If items in your order are damaged or faulty, please see our Returns Policy for more detail.  

Is the taste guarantee on Vegan Shakes?

Our 100% Taset Guarantee does not include Vegan shakes. The reason for this is that they are dairy free, and so do not have the same creamy taste. The shakes are designed for Vegans who may be accustomed to the vegan flavouring.